Practice Policies

Rates

$140 per 50-minute session

Health Insurance

It is your responsibility to discuss coverage with your insurance provider for appointments with a Registered Clinical Counsellor. Currently we do not offer direct billing. We provide you with our RCC number and contact information on our receipts which you can use to file a claim with your insurance provider.

Cancellation Policy

We require at least 24 hours’ notice for appointment cancellations. Cancellations made within 24 hours of your appointment will incur the full fee of the appointment.

Payment Policy

Payment will be processed by the end of day after a session and is to be made by credit card through the secure Jane payments app. After payment is received, a receipt will be issued by email. If there is a no-show, the client will be charged the full amount after 15 minutes of the appointment.

Booking Policy

Appointments can be booked by email, online, or made directly with your therapist. For appointments booked within 24 hours of the appointment, you must book through your therapist directly as availability within 24 hours is not guaranteed.

Email & Social Media Contact

We do not provide counselling or therapy via email or social media messaging platforms. If you would like to speak with your therapist, please book an initial consultation or appointment.

We regularly check and respond to our emails within 24 hours Monday to Friday, unless otherwise stated due to vacation or time away.

Medical Concerns

We are not physicians and cannot provide medical advice, treatment, or diagnoses. Registered Clinical Counsellors are not trained or qualified to prescribe medication.