Privacy Policy

Introduction

At NUA Counselling, we are committed to protecting your personal information in accordance with Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Jurisdictional Compliance

• This policy applies to residents of British Columbia, Canada
• We adhere to Canadian federal and provincial privacy regulations
• Your personal information is protected under Canadian law

Information We Collect

Contact Form Submissions

When you submit our contact form, we collect:

• Your name
• Email address
• Phone number (optional)
• Brief description of your counselling needs

We collect this information solely for the purpose of:

• Responding to your inquiry
• Assessing initial fit for our counselling services
• Facilitating communication with our counselling team

Website Analytics and Protection

Analytics Tools

• Umami.is: A privacy-focused web analytics platform that provides anonymized, aggregate site usage data

Anti-Spam Protection

• Askimet: Prevents spam submissions on our contact forms, protecting the integrity of our communication channels

These tools:

• Do not use tracking cookies
• Do not collect personally identifiable information
• Provide aggregate, anonymized data about site interactions
• Help us improve user experience and website security

How We Use Your Information

• Contact form submissions are used exclusively for communication purposes
• We will only contact you regarding your initial inquiry or potential counselling services
• We do not sell, rent, or share your personal information with third parties
• Your data is not used for marketing purposes without explicit consent

Data Protection

We implement stringent security measures to protect your personal information:

• All submitted data is encrypted during transmission
• Access to your information is restricted to necessary staff members
• We store data securely and delete inquiries after a reasonable period

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information
• Withdraw consent for data processing at any time

Data Retention

• Contact form submissions are retained for up to 6 months after initial contact
• After this period, all personally identifiable information is permanently deleted

Cookies and Tracking

Our website:

• Does not use traditional tracking cookies
• Utilizes minimal, privacy-focused analytics
• Respects user privacy and minimizes data collection

Updates to This Policy

We may update this privacy policy periodically. We recommend reviewing it regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at kate@nua.pmckenna.org.

Regulatory Compliance

NUA Counselling is committed to full compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• British Columbia’s Personal Information Protection Act (PIPA)
• All applicable Canadian privacy protection standards